Safeguarding policy

Safeguarding Statement

Children, Young People and Vulnerable Adults

Good Practice Guide

  • Treat all children, young people and vulnerable adults with respect
  • Avoid inappropriate conduct in speech or action
  • Challenge unacceptable behaviour
  • Respect the right of individuals to privacy and dignity
  • Be cautious when discussing sensitive issues with children, young people, vulnerable adults and parents/carers

Responding to Disclosure

  • Do listen and continue to listen
  • Do explain what will happen next
  • Do report all allegations/suspicions of abuse discreetly to Incredible Kids Safeguarding nominated lead or deputy at earliest opportunity.
  • Do seek help from medical staff, social services or the police if there is immediate risk
  • Do write a factual account of the situation immediately and sign
  • Do Not question or investigate
  • Do Not pass judgement or draw conclusions
  • Do Not appear shocked or angry
  • Do Not promise confidentiality, but only tell others in the reporting process.
  • Do Not confront the abuser / accused
  • Do Not risk contaminating evidence
  • Do Not discourage children, young people or vulnerable adults who want to talk to you about attitudes or behaviours of others
  • Do Not allow yourself to be alone with children, young people or vulnerable adults

Important Contact Details 

Incredible Kids Safeguarding Nominated Lead: Kirstie Weaver – 07807185634,







Incredible Kids Safeguarding Nominated Deputy: Santie Human – 07867473438,


Child Protection Policy

This policy applies to all staff, including the board of trustees, paid staff, volunteers and sessional workers, agency staff, students or anyone working with on behalf of Incredible Kids.

The purpose of this policy:

  • To protect children, young and vulnerable people who attend any sessions at Incredible Kids. This includes the children of adults who use our services.
  • To provide staff and volunteers with the overarching principles that guide our approach to child protection;

Incredible Kids believes that a child, vulnerable or young person should never experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people and to keep them safe. We are committed to practice in a way that protects them.

Legal framework

This policy has been drawn up on the basis of law and guidance that seeks to protect children, namely:

  • Children Act 1989
  • United Convention of the Rights of the Child 1991
  • Data Protection Act 1998
  • Sexual Offences Act 2003
  • Children Act 2004
  • Protection of Freedoms Act 2012
  • Relevant government guidance on safeguarding children

We recognise that:

  • the welfare of the child, young or vulnerable person is paramount, as enshrined in the Children Act 1989
  • all children, young or vulnerable persons regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have a right to equal protection from all types of harm or abuse
  • some children or young people are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
  • working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.

We will seek to keep children and young people safe by:

  • valuing them, listening to and respecting them
  • adopting child protection practices through procedures and a code of conduct for staff and volunteers
  • developing and implementing an effective e-safety policy and related procedures
  • providing effective management for staff and volunteers through supervision, support and training
  • recruiting staff and volunteers safely, ensuring all necessary checks are made
  • sharing information about child protection and good practice with children, parents, staff and volunteers
  • sharing concerns with agencies who need to know, and involving parents and children appropriately.

We are committed to reviewing our policy and good practice annually.

E-safety Policy

This policy and the procedures that it underpins apply to all staff, including the board of trustees, paid staff, volunteers and sessional workers, agency staff, students and anyone working on behalf of Incredible Kids.

The purpose of this policy:

  • to protect children, young and vulnerable people who attend any sessions at Incredible Kids and who make use of information technology (such as mobile phones, games consoles and the Internet) as part of their involvement with us;
  • to provide staff and volunteers with the overarching principles that guide our approach to e-safety;
  • to ensure that, as an organisation, we operate in line with our values and within the law in terms of how we use information technology.

We recognise that:

  • the welfare of the children/young/vulnerable people who attend Incredible Kids is paramount and should govern our approach to the use and management of electronic communications technologies;
  • all children, young and vulnerable people regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have the right to equal protection from all types of harm or abuse;
  • working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare and in helping young people to be responsible in their approach to e-safety;
  • the use of information technology is an essential part of all our lives; it is involved in how we as an organisation gather and store information, as well as how we communicate with each other. It is also an intrinsic part of the experience of our children and young people, and is greatly beneficial to all. However, it can present challenges in terms of how we use it responsibly and, if misused either by an adult or a young person, can be actually or potentially harmful to them.

We will seek to promote e-safety by:

  • developing a range of procedures that provide clear and specific directions to staff and volunteers on the appropriate use of ICT;
  • supporting and encouraging the people attending our sessions to use the opportunities offered by mobile phone, console and tablet technology and the internet in a way that keeps themselves safe and shows respect for others;
  • supporting and encouraging parents and carers to do what they can to keep their children safe online and when using their mobile phones and game consoles;
  • incorporating statements about safe and appropriate ICT use into the codes of conduct both for staff and volunteers and for children, young and vulnerable people;
  • developing an e-safety agreement that can be used with young or vulnerable people alongside their carers
  • use our procedures to deal firmly, fairly and decisively with any examples of inappropriate ICT use, complaints or allegations, whether by an adult or a child/young person (these may include breaches of filtering, illegal use, cyberbullying, or use of ICT to groom a child or to perpetrate abuse);
  • informing parents and carers of incidents of concern as appropriate;
  • reviewing and updating the security of our information systems at least twice per annum;
  • providing adequate physical security for ICT equipment;
  • ensuring that user names, logins and passwords are used effectively;
  • using only official email accounts provided via the organisation, and monitoring these as necessary;
  • ensuring that the personal information of staff, volunteers and service users (including service users’ names) are not published on our website;
  • ensuring that images of children, young people and families are used only after their written permission has been obtained, and only for the purpose for which consent has been given;
  • any social media tools used in the course of our work with children, young people and families must be risk assessed in advance by the member of staff wishing to use them;
  • providing effective management for staff and volunteers on ICT issues, through supervision, support and training;
  • examining and risk assessing any emerging new technologies before they are used within the organisation.

 We are committed to reviewing our policy, procedures and good practice annually. 

Social Media Posting Guidelines 

In an effort to establish a place where all our group members feel comfortable, we have developed some guidelines to keep in mind as you interact on our Facebook page and group. We hope by providing these guidelines our members will have a more enjoyable experience and will be encouraged to return regularly.

As a group member, you will be required to uphold this code of conduct, and are responsible for all activities and content you post/upload.  In addition to upholding this code of conduct, you are responsible for adhering to all applicable local and national laws.

By continuing your membership of the Incredible Kids facebook page and group you are agreeing to abide by these terms and conditions. If for any reason you would like to be removed, please contact any of the administrators by private message, or by e-mailing us at

Users must not post anything that:

  • Incites, advocates or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism, or gratuitous violence.
  • Provides or creates links to external sites that violate this code of conduct.
  • Threatens, stalks, defames, defrauds, degrades, victimises or intimidates an individual or group of individuals for any reason; including on the basis of age, gender, disability, ethnicity, sexual orientation, race, opinion, belief, or previous history.
  • Contains or could be considered ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’, ‘affiliate marketing’, or unsolicited commercial advertisement.

Posts and comments which do not comply with this code of conduct will be deleted and you will receive a written warning. If you receive two warnings, this will result in a temporary or permanent removal from the group.  Any threat, or intended threat, of violence, will result in an immediate removal.

Incredible Kids are not responsible for the content of any user-created posting, listing or message whether in the public domain or by private message. The decision to view content or engage with others is yours. We advise you to use your judgement.

Incredible Kids reserves the right to amend or change the code of conduct or any service at any time without notice. We encourage you to periodically review these guidelines to ensure you are in compliance.

If you have any complaints or concerns regarding the Incredible Kids facebook group or the Stay and Play sessions, or if you see anything that violates this code of conduct, please advise us by e-mailing us at and we will endeavour to respond as quickly as possible.

This is your community; help us make it strong, vibrant and enjoyable for all members!  Thank you for your co-operation, and we hope you enjoy interacting with the rest of the Incredible Kids membership!


Business Continuity Plan



  1. Business Continuity Statement
  2. Organisational Information
  3. Financial Information
  4. User Information
  5. Physical Security
  6. Staff Security
  7. Staff and Volunteers’ Induction and Training
  8. Review of This Plan 
  1. Business Continuity Statement


Incredible Kids recognises the need to be able to continue to deliver a service in the event of an incident that would significantly affect the organisation. We also recognise the need to ensure the safety of staff members/volunteers and protect our reputation as an organisation.


The threats that we have identified as most likely are:

  • Fire – damage to church and loss of information and resources
  • Theft
  • Fraud
  • Human error
  • Legal risk


  1. Organisational Information


We hold a comprehensive database on Huddle and on an external hard drive that is backed up and removed from the premises each day. The database shows:

  • Volunteer details – names, mobile phone numbers, home phone numbers, home addresses, next of kin and emergency contact details,
  • Key contacts – insurance details and Service Level Agreement information
  • Physical asset inventory – a list of equipment including serial numbers
  • List of staff members/volunteers with First Aid training


  1. Financial Information


Our accounts are backed up at all times on Huddle and an external hard drive.


  1. User Information


A comprehensive database of all service users is kept by the Incredible Kids Secretary. This includes key contact information, actions agreed etc. This is updated weekly and saved to Huddle.



  1. Physical Security


We do not currently have our own premises and use Christ the King Church in Bradley Stoke.  As this is a public facility we cannot control access when we are not using the building. No confidential information is stored at the church. Equipment is stored in locked facilities within the church.


  1. Staff and Volunteer Security

All staff members and volunteers working with children or vulnerable adults are subject to Enhanced DBS checks and references are thoroughly checked during an employee/volunteer probationary period. Explanations are requested for any gaps in employment history for staff.

  1. Staff and Volunteers’ Induction and Training

During the staff member/volunteer induction period staff members/volunteers will be made aware of organisational policies and the responsibilities of staff to maintain these practices and relevant specialist training agreed.

  1. Review of This Plan

Incredible Kids’s commitment to business continuity is an active one. This document should be amended on a regular basis as part of this active commitment.

Incredible Kids’s business continuity plan will be reviewed in consultation with staff members/volunteers as and when required in line with new developments and actively seek information on this issue.




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